Service Delivery Manager II

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The U.S Navy’s Global Enterprise Sustainment Program is responsible for operating, supporting, upgrading, protecting and administering all aspects of a global enterprise communication system supporting Navy Commands and bases around the world.

Responsibilities:

• Providing all services and requirements related to account management, outlined in the contract for all U.S. Navy ELMR system users within Active Directory
• Single point of contact for account management activities and reporting
• Tracking of all U.S. Navy requests and actions related to account management as well as appropriate notifications, as required.
• Deliver an audit of Active Directory accounts weekly/monthly for log in history and take actions as deemed necessary
• Oversee and ensures all contractual requirements for Account Management are met and reported on
• Development of policies, SOP’s and other written reports, briefings and directives, attending all internal and external meetings, as required
• Accountable for daily, weekly and monthly administrative tasks, reviews and approvals, as required or assigned.
• Available 8 hours, 5 days a week to respond to Motorola and U.S. Navy needs and requests related to account management, and contractual requirements, related to actions requiring completion within certain timeframes.
• Educating program staff on effective use of account management toolkit
• Work special projects across DoD Programs Portfolio in support of the Director of DoD Sustainment Programs, as assigned, including additional duties and responsibilities, reports, scheduling, briefings, document creation, developing and maintaining SOPs and any other duty as assigned to support DoD services

Preferred Skills:

• Excellent communications skills verbal and written
• Experience with current Motorola Solutions systems and technology
• Working knowledge of communications systems with the ability to interface with the Customer’s technical and program personnel, Motorola’s technical and program personnel and provide appropriate oversight of requirements related to account management on ASTRO and specifically, U.S. Navy and DoD Account Management requirements.
• Familiar with Project Management Methodologies and practices
• Highly organized, strong attention to detail, capable of significant multi-tasking, and follows all tasks through to completion
• Think strategically and work through day-to-day challenges that arise with internal support organizations
• Proficient in MS Office Applications, Excel, and Google Apps, and a willingness to learn and utilize new tools within the organization
• Experience with Motorola Solutions P25 LMR System, LTR, and radio systems
• Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written
• Ability to work with a team while aggressively working across Motorola organizations to proactively solve customer problems world-wide.

Salary range for Maryland – $75k-$95k.

Basic Requirements

Required Skills:

• Associates or Bachelor’s degree in Business, Communication, IT, Management, or Technology
•  3+ years of experience as a Service Delivery Manager, or experience in a Management role required.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.